The Supersingularity Warranty Policy
Last Updated on July 1st, 2018
Congratulations on your purchase of the Supersingularity's product. 

Supersingularity is committed to providing superior product durability. 
This non-transferable warranty is for the original purchaser only and is expressly limited as described herein.

This warranty is valid only if the purchaser is an individual who thereafter uses the product for personal consumer use. The warranty no longer applies after any resale of the Supersingularity's product whether new or used. Original proof of purchase (including date) by the original purchaser and the purchaser's product registration on Supersingularity's website will be required to make a warranty claim. 

What This Warranty Covers: 
This Lifetime Warranty covers defects in materials and workmanship in Supersingularity brand. Equipment manufactured by Supersingularity Company or its affiliates. Only original, unaltered, and unmodified materials and workmanship are covered by this policy. Damages caused by misuse, abuse, accidents, neglect, the natural breakdown of materials over time, or problems that may be reasonably expected with normal wear or failure to follow care instructions are not covered by this Warranty.
All Supersingularity brand products are warranted, subject to the exclusions stated and explained below, against faulty materials and manufacture for their life. If this product should fail under normal use it will either be repaired or replaced, at the sole discretion of the wholesale Distributor, free-of-charge upon the product’s return to the Distributor’s warehouse.

Excluded from this warranty is deterioration of the product due to normal wear and tear, or due to the natural, unavoidable, deterioration of materials with extended use or with the passage of time. To maximise product life it is important to read and follow the advice and warnings provided in instructions for the use and care of the product.
Excluded from this warranty is damage caused by improper use or improper care. Improper use includes all use which, although conceivable, is use that the product could not reasonably be expected to withstand without suffering damage. (For example, damage to a backpack resulting from it being hauled unprotected up a cliff face, or the puncturing of a main-shell resulting from contact with thorny scrub both fall under “improper use”. Leaving a product in a damp or wet condition for an extended period of storage will certainly result in irreversible deterioration. Such action constitutes “improper care”).

How Long This Warranty Lasts:
This Lifetime Warranty lasts for the expected lifetime of the product from date of purchase. Coverage ends if you sell or transfer the product.
If you are not satisfied with our products at the time you receive it, or if one of our products does not perform to your satisfaction, you may return it for replacement, or refund.
How To Get Warranty Service:
You may seek resolution directly through the retailer where you purchased the product. In many cases, the retailer will be able to assist you.

Please note:
Law requires, equipment must be cleaned prior to shipment according to its care instructions. Products received that are deemed insufficiently cleaned might be returned to the customer unprocessed.

Returns & Refunds:
Supersingularity  will not charge purchaser to repair or replace purchaser’s product if it is reasonably deemed by Supersingularity  to be defective.
For Product bought directly from Supersingularity, please get in touch with Supersingularity Customer Support.
For Product bought directly from Amazon, 
please read the full information on Amazon Return & Refund Policy page.

How Local Law Applies:
This Limited Warranty gives you specific legal rights, and you may also have other rights which vary from jurisdiction to jurisdiction.

Supersingularity operates a policy of ongoing development. Thus, Supersingularity reserves the right to make changes or improvements to any of the products described in this website without prior notice. The contents of this website are all provided "as is". Except as required by applicable law, no warranties of any kind, either express or implied, are made in relation to the accuracy of this website. To the maximum extent permitted by applicable law, under no circumstances shall Supersingularity or any of its licensors be responsible for any loss of data or incur or any special, incidental, consequential, or indirect damages caused. Availability of product supplies and accessories may vary.

Supesingularity is not responsible for any damage caused to the contents of the bags, pouches or other products. Supesingularity shall not be liable for incidental or consequential damages arising out of any breach of this warranty.

Register Your Supersingularity Product:
To qualify for the Warranty, you must register each product individually.
Please, use the same information that appears on your order confirmation.
Supersingularity Product Registration :

Warranty Customer Support
If you need help or have any questions regarding Warranty, please email Supersingularity Customer Support at

Further contact information can be found under the contact section at Contact information may change from time to time, and Supersingularity's then-current website may be consulted for latest contact information. 

Thank you for buying a Supersingularity product, and we hope you will have many years of adventures!

Be happy and live fearlessly! 

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